Credit Card Payment Assistance

If you are encountering issues using a Credit Card on Battle.net, review the troubleshooting steps below.

Clear Cache/Temporary Internet Files

We recommend that you first clear the cache and all temporary internet files on your internet browser before attempting to add the card into our system. You may consider using another web browser if the issue persists. For exact steps on clearing these files, see your browser's support documentation.

Verification Code Use

For Visa, Master Card, and Discover, the credit card verification code is generally the last set of digits in the numeric string located in the signature field on the back of your card. An American Express card's verification number is four digits long and is printed on the front of the card.


This verification code is only present on more recent cards. If you have an older card, it is possible that you do not have one of these codes. In this case, call the credit card company directly to have a new code issued to you.

Pre-Paid Cards and Virtual Credit Cards

Because of address verification problems, pre-paid credit cards and virtual credit cards may not be accepted by our authorization system. If you are attempting to use a payment type of this nature and it is not being accepted by our system, you may wish to consider purchasing a 60 Day pre-paid Game Card from a local retailer.

Supported Regions

Any credit card used must be from within the supported North American region (the U.S., Canada, Australia, New Zealand, Mexico, Argentina, Chile, Brazil, Hong Kong, Macau, Singapore, Malaysia or Thailand). Any credit card with a billing address residing outside of this region will be rejected from our system, regardless of your current geographical location. In addition, the billing address of the credit card should match that of the Battle.net account.